Privacy Policy

Last updated: 15/04/2025

This Privacy Policy describes how Mindful Crafting Club ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.mindfulcraftingclub.co.uk ("the Site"), or otherwise communicate with us (collectively, the "Services").

"You" and "your" refers to you as a user of the Services—whether you're a customer, website visitor, or someone whose information we've collected as described below.
By using or accessing the Services, you agree to this Privacy Policy. If you do not agree, please refrain from using our Services.

🛠️ Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for legal, operational, or regulatory reasons. We’ll post the updated policy here and revise the "Last updated" date accordingly.

📥 How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information from various sources. The data we collect and how we use it depends on how you interact with us.

We may use your personal information to:

Communicate with you
Fulfill and manage orders
Operate and improve our services
Comply with legal obligations
Enforce our terms and policies
Protect our customers and business

🧾 What Personal Information We Collect

💬 Information You Provide Directly:

Contact Details: Name, address, phone number, and email
Order Information: Billing/shipping address, payment confirmation
Account Information: Username, password, security questions
Shopping Info: Items you view, cart activity, wishlist items
Customer Support: Info you provide in messages or inquiries

(Some features may not be accessible if you choose not to provide this information.)

🍪 Information via Cookies & Usage Data:

We use cookies, pixels, and similar technologies to collect:

Device type and browser details
IP address and general location
How you use the Site, including navigation and clicks

🤝 Information from Third Parties:

We may receive information from:

Service providers (e.g., Wix for website support)
Payment processors such as Square, who process your transactions securely
Advertising or analytics tools (e.g., email interactions, ad clicks)

When you make a purchase, your payment information is processed directly by Square, and is subject to Square’s Privacy Policy. We do not store your full payment details on our servers.

We treat all third-party information per this Privacy Policy but are not responsible for their independent privacy practices.

🔐 How We Use Your Information

✅ Provide Products & Services

Process payments
Fulfill orders and manage returns
Send transaction notifications
Maintain your account
Enable product reviews

📣 Marketing & Advertising

Send promotional emails or offers
Show you tailored ads
Improve how our Services and ads perform

🛡️ Security & Fraud Prevention

Detect and respond to suspicious activity
Keep accounts secure
(Please safeguard your login credentials.)

💌 Customer Service & Communication

Provide support and respond to inquiries
Improve service delivery and build customer relationships

🍪 Cookies

We use cookies to:

Power and personalize your experience
Analyze traffic and user behavior
Remember your preferences

You can disable cookies via your browser, but this may affect how some features function. Note: Blocking cookies may not stop all data sharing with our partners.

🔄 How We Share Your Information

We may share personal data with:

Vendors/Service Providers: For payment processing, shipping, IT, analytics, etc.
Marketing Partners: Like Wix and advertising platforms
With Your Consent: For example, social integrations or direct requests
Business Affiliates or Legal Matters: In cases like business transfers, legal compliance, or protecting our users and services

In the past 12 months, we’ve disclosed:

Identifiers: Name, contact, account info
Commercial Info: Order history, shopping preferences
Internet/Usage Info: Cookies, analytics

We do not sell or share your personal information for profiling or behavioral advertising involving users under 16.

✍️ User-Generated Content

If you post a product review or other public content, it may be visible to others. We are not responsible for how others may use or share publicly posted information.

🌐 Third-Party Websites & Links

Our Site may link to third-party websites. Please review their privacy policies — we’re not responsible for their practices or content. Sharing information on public forums or social platforms is at your own risk.

🚫 Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect data from anyone under 16. If you're a parent and believe your child has provided personal information, contact us to request deletion.

🔒 Security & Retention

We use commercially reasonable safeguards to protect your information, but no system is 100% secure. Avoid sending sensitive information through unprotected channels.
We retain your information only as long as needed — for example, to fulfill orders, maintain your account, or comply with laws.

⚖️ Your Rights Under UK GDPR

If you’re located in the United Kingdom or European Economic Area, you have certain rights regarding your personal data, including:

The right to access the personal data we hold about you
The right to correct inaccurate or incomplete data
The right to request deletion of your data (“the right to be forgotten”)
The right to restrict or object to certain types of processing
The right to data portability

To exercise these rights, or if you have questions about your personal data, please contact us at:
📧 sophie@mindfulcraftingclub.co.uk

As a data controller under the UK General Data Protection Regulation (UK GDPR), we are responsible for determining the purposes and means of processing your personal data and are committed to handling it lawfully, fairly, and transparently.